E-Filing - FAQ

Frequently Asked Questions on E-Filing
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GENERAL



E-FILING INFORMATION REQUIRED



SUBMITTING DOCUMENTS



TECHNOLOGY


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GENERAL




Is the Canadian International Trade Tribunal (CITT) E-filing Service available at all times?

Who do I contact to get help?

Can I file confidential information with the Tribunal E-filing Service?

What hardware and software are needed to file documents with the Tribunal E-filing Service?

Which browsers are supported by the E-filing application of the Canadian International Trade Tribunal (CITT)?

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E-FILING INFORMATION REQUIRED




What information will I be required to enter when using the E-filing Service?

Although you do not need to register with the Tribunal to use the Secure E-filing Service, the following information is required:

Once this information has been entered, you will be able to upload your document(s) to the Tribunal’s secure E-filing web page.

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SUBMITTING A DOCUMENT

Can I submit more than one document at a time?

What file format should I use when transferring files to the Tribunal?

This format was chosen because it allows a document to retain its pagination, formatting and fonts no matter what type of computer is used to view or print the document.

For additional information on acceptable file format (PDF conversion-Portable Document Format) and exceptions, please refer to the Tribunal’s notice at http://www.citt-tcce.gc.ca/en/node/7943.

When I click on the “Attach” button, my file is not uploaded; why?

I selected the wrong document to send to the Tribunal, can it be removed from the list of files?

Clicking on the “Submit” button takes me back to the E-filing Service web page; why?

Can I cancel my E-filing transaction prior to clicking on the “Submit” button?

Is there a file size limit when submitting documents using E-Filing?

For additional information on acceptable file format (PDF conversion-Portable Document Format), size limitations for transmission and exceptions, please refer to the Tribunal’s notice at http://www.citt-tcce.gc.ca/en/node/7943.

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TECHNOLOGY

How does the Tribunal ensure that the E-filing application guarantees the integrity of the data transmitted?

What is SSL (Secure Sockets Layer)?

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